Frequently Asked Questions by Passengers
There are free public WiFi areas in both A and D terminals. Connect to the public WIFI named portoftallinn.
Do all passengers need to have a personal identification document?
All passengers crossing the border shall have the obligation to have a personal identification document with them. Also, after Estonia’s joining Shengen the passengers shall take along the valid personal identification document. Based on the international security requirement passengers may be assigned for additional security inspection in the course of which they shall be identified.
The passenger shall be responsible for the existence of valid travel documents. Shipping companies shall not compensate for the ticket to the passenger, if the trip is canceled due to an invalid or missing travel document.
A personal identification document shall be:
Lost and found?
If you have left something into the terminal and would like to get it back, please send an e-mail to the address firstname.lastname@example.org with words Lost & Found. The e-mail should include the following information: date and time, terminal, description of item, contact data of the owner.
If directly after the arrival of the vessel in the harbour the passenger discovers that he/she has left his/her personal item in the vessel, we recommend to immediately contact the personnel of the respective shipping company in the terminal.
What should I know when traveling with pets?
The passenger shall ensure the existence of documents necessary for taking the pet as well as the guide dog into and out of the country. A passenger traveling with a pet shall submit an animal passport in the border point. The animal passport shall be obligatory for all passengers traveling with animals within the borders of the European Union. Such a document shall be issued by an animal clinic.
It is important to know that:
- a ticket shall be booked and bought for dogs and cats;
- a blind person’s guide dog shall not be viewed as a pet; the guide dog can be taken on board all vessels free of charge;
- a cage and muzzle are required;
- the owner of the animal shall ensure that the animal does not disturb other passengers, crew members or endanger vessel safety;
- taking on board of dangerous animals is prohibited;
- taking along of pets on cruises is prohibited.
Additional information on transportation and taking of pets into the country is available from:
Veterinary and Food Board Harjumaa Veterinary Center
Ph. + 372 658 0420
Guidelines for transport of pets are available on the homepage and ticket offices of shipping companies.
How to know the correct vessel arrival and departure time if there's a difference between time zones?
Vessel arrival and departure times in the schedules have been marked according to local time. There is no time difference between Estonia and Finland. Time difference between Finland and Sweden, Estonia and Sweden and Finland and Germany is one hour.
Is there luggage boxes inside the terminals?
In Old City Harbour terminals A and D it is possible to store hand luggage. Luggage boxes require 1euro or 50 euro cent coins. The charge for a larger box is 4 euros / 24h, for a smaller box 3 euros / 24h.
Parking in the harbour?
Parking in Tallinn city center and harbour area has to be paid for. On harbour area parking is totally prohibited in several places. Please follow traffic signs.
Paid parking lots on harbour territory are located by terminal D and next to Old City Marina/Harbour Market.
See the parking info HERE >>
Are there limits when carrying alcohol and tobacco products?
Since Estonia’s joining the European Union on 01.05.2004 there apply restrictions at the import of tobacco products and alcohol. From the member states of the EU it is allowed to bring along for personal consumption:
- 800 cigarettes
- 400 cigarillos
- 200 cigars
- 1 kg smoking tobacco
- 50 millilitres of tobacco liquid
- 360 grams of solid tobacco substitute
- 50 grams of another alternative tobacco product
- maximum ten packages of smokeless tobacco product on the condition that one package contains no more than 50 grams of the product
- 90 liters of wine (including up to 60 liters of sparkling wine)
- 110 liters of beer
- 10 liters of strong alcohol (alcohol content over 20%)
- 20 liters of other alcoholic beverages (alcohol content less than 22%)
Amounts exceeding the rate shall be taxed.
Customs helpdesk: +372 696 7435, +372 696 7436
How is the check-in process organized?
All tickets purchased from the booking office shall prior to vessel departure be registered in check-in terminals and exchanged for boarding passes. The boarding pass shall be submitted when boarding the vessel. Boarding passes shall be valid only on the trip marked on them.
Check-in of passengers without vehicles shall be started 1.5 hours prior to vessel departure based on the ticket and personal identification document. Check-in of passengers without vehicles shall end 20 minutes prior to the departure of the vessel.
Check-in of passengers with vehicles shall end 1 hour prior to the departure of the vessel.
Passengers with vehicles shall be registered for a vessel in the vehicle check-in based on the ticket, passenger identification document and vehicle registration certificate. If the driver has not been entered into the technical passport of the vehicle as the owner or user of the vehicle, he shall have a notarized authorization, certifying the right of the driver to cross the border with the vehicle and use the vehicle also abroad.
NB! The terms of different shipping companies somewhat vary. Please check the terms of the specific shipping company already during booking with your travel agency or the booking office of the shipping company.
The Port of Tallinn passenger info telephone +372 6318550 gives passenger info and information about ship schedules 7 days a week from 6.30 AM to 6.30 PM. Port of Tallinn does not sell tickets or make bookings.
Contacts of the shipping companies’ booking centres:
Buses, trolleys and trams operate regularly from 6 a.m. to 11 p.m. Bus, trolley and tram tickets can be purchased at our passenger terminals right after your arrival. Ticket vending machines are in passenger terminals A and D just before the exit. From the machine you can buy a single public transport ticket, which you need to validate after entering a bus, tram or trolleybus using the QR-code reader near the first door. Public transport tickets can be also bought at newsstands or from the driver.
The price of a single ticket when buying from the ticket machine is 1€, when buying from the driver the price is 2 €.
Those holding valid ISIC/ITIC cards can apply for a ticket at a reduced price. Citizens of Tallinn who are Tallinn Card holders may use unlimited public transportation free of charge. Others can also buy a Tallinn Card and charge it online. The Tallinn Card can be purchased from the tourist information office in passenger terminal A.
Bus no. 2 runs between the harbour and airport via city centre. You can also hop on a red hop-on/hop-off bus stopping in the harbour, only the price is a lot higher. There is also a tram (tram lines 1 and 2) stop in the proximity of the harbour area.
Taxi stands are located next to the passenger terminal buildings. Passengers can choose any of the available taxis at a taxi stand. Taxis can also be ordered by phone or hailed in the street. Be suspicious when a taxi driver hails you in the terminal. This is not a common practice in Estonia.
Before sitting in a cab be sure you understand the approximate cost of the trip. Prices are not uniform; taxi operators can set their own rates. Take a close look at the yellow price list, which is posted on the right side rear door. Make sure the taxi driver holds an operator’s card – a white plastic card with the driver’s photo and name, attached to the middle of the dashboard.
When starting out make sure the taximeter is turned on. The driver is not allowed to charge more than indicated on the meter. The driver must be paid in Euros. Ask the taxi driver for a receipt from the meter’s printer. If the meter or printer is out of order, the driver should not be in service and you have the right to refuse from paying the fare.
Velotaxes (bicycle taxis) provide a fun and environment-friendly way of getting around the city centre and harbour area. They operate from March to October. Prices in city centre: 2.30 EUR for adult, 1EUR for child.
Global Blue´s Tax Free Shopping service saves you money when you shop in over 270,000 stores across the world, as it allows you to buy items without paying the tax on them. To claim the VAT/GST back when you bring your purchases home, just follow the simple steps below.
1) GET IT
Once you´ve found that perfect item, remember to ask the shop staff for a Tax Refund Cheque when you´re paying for it.
2) STAMP IT
When you´re leaving the country to head home or to continue your journey, take your purchases, receipts and passport to the customs desk to get your Tax Refund Cheque stamped. If you´re travelling on to another EU country, get the stamp on your Tax Refund Cheque at your final point of departure from the EU.
3) CASH IT
Finally, show your stamped Tax Refund Cheque, passport, and credit card to our staff at Global Blue Customer Services or one of our partner refund points and they´ll issue your refund immediately. You can either get the refund put back on your card or you can collect it in cash.
* The VAT/GST rate in our country: 20%
(Your refund amount is the VAT/GST less an administration fee)
* Minimum spending amount (VAT/GST incl.) in a store per day: 40 EUR
* Maximum time from cheque being issued to validation by customs: 3 months (plus month of purchase)
Spend a minimum of 40 EUR and save up to 14% of the purchase price.
See also: www.global-blue.com